From,
[Your Full Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]
To,
[Customer Service Department]
[Company Name]
[Company Address]
[City, State, ZIP Code]
Subject: Complaint Regarding Delay in Delivery – Order #[Your Order Number]
Dear Customer Service Team,
I hope this letter reaches you in good health. I am writing to express my dissatisfaction with the delay in the delivery of my recent order, #[Your Order Number], placed on [Order Placement Date].
The details of the order are as follows:
Product Ordered: [Specify the product]
Order Number: #[Your Order Number]
Expected Delivery Date: [Expected Delivery Date]
Regrettably, as of today, [Current Date], I have not yet received the ordered product. I understand that unforeseen circumstances may arise, causing delays in delivery. However, the lack of communication and transparency regarding the status of my order has been disappointing.
Concerns:
Lack of Communication: I have not received any communication regarding the delay or updated delivery timeline for my order.
Inconvenience: The delay in delivery has caused inconvenience, especially as I had made plans based on the initially provided delivery date.
Requested Actions:
Immediate Information: I request immediate information regarding the status of my order and an updated estimated delivery date.
Explanation: Kindly provide an explanation for the delay and any steps being taken to expedite the delivery.
Compensation: Considering the inconvenience caused, I would appreciate compensation or a gesture to remedy the situation.
I believe in the quality of your products and have been a satisfied customer in the past. However, the recent experience has left me disappointed.
I trust that you will address this matter promptly and provide a resolution at the earliest. If there are any further details required from my end, please feel free to contact me at [Your Phone Number] or [Your Email Address].
Thank you for your prompt attention to this matter.
Sincerely,
[Your Full Name]
[Your Signature – if sending a hard copy]
