From,
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]
To,
[Recipient’s Name]
[Company Name]
[Address]
[City, State, ZIP Code]
Subject: Complaint Regarding Defective Product – [Product Name and Model Number]
Dear [Recipient’s Name],
I hope this letter finds you well. I am writing to express my disappointment and dissatisfaction with a product I recently purchased from your company. The product in question is [Product Name and Model Number], and I purchased it on [Date] from [Store Name or Online Platform].
Upon receiving the product, I was excited to use it, given the positive reputation of your company. However, my experience has been quite disappointing as the product has proven to be defective. I have encountered the following issues:
[Describe the first issue in detail]
[Describe the second issue in detail]
[Continue listing any additional issues]
These defects have significantly hindered the functionality of the product and have led to a frustrating user experience. I have attached copies of the purchase receipt and any relevant documents to support my claim.
I believe that as a consumer, I have the right to receive a product that meets the quality standards promised by your company. In light of the defects mentioned, I kindly request the following actions to be taken to resolve this matter:
A prompt replacement of the defective product with a fully functional one.
Reimbursement for any expenses incurred due to the defective product.
Assurance that steps will be taken to prevent similar issues in future products.
I understand that every company may encounter occasional manufacturing issues, and I trust that your company is committed to customer satisfaction. I hope that you will address this matter promptly and efficiently to uphold your reputation for providing high-quality products and excellent customer service.
I appreciate your attention to this matter and look forward to a swift resolution. Please contact me at [Your Phone Number] or [Your Email Address] to discuss the next steps or to provide any additional information you may require.
Thank you for your understanding and cooperation.
Sincerely,
[Your Name]
